I. SHIPPING (WITHIN THE UNITED STATES)
Please allow 3-4 days of processing time when selecting the appropriate shipping method to meet your needs. Standard Delivery service is usually delivered within 3-7 business days of shipment.
• International Orders should be sent by USPS International Priority Mail, unless otherwise specified and available.
Cost: Price is calculated by carrier, weight, and location.
Business Days: Monday – Friday, excluding federal holidays within the United States.
Processing Time: Orders received between Monday and Friday are usually processed within 3-4 business days. Orders received on Saturday and Sunday are usually processed by the end of the following Thursday.
If your package is time-sensitive, please contact: firstname.lastname@example.org for more information prior to placing your order.
II. SHIPPING (INTERNATIONAL)
Time in Transit: The time in transit for International Orders will vary significantly from the above. Please be aware that typically, it takes 2 – 3 business days to process order including the preparation of customs forms, and time to delivery will vary depending on destination. You may check the estimated delivery time for you individual order once a tracking number has been assigned. Please do not expect International Orders to arrive any earlier than 15 business days from the time your order is placed. Additionally, your country’s Customs Authority has the right to hold your package for any reason or no reason at all, for anywhere to 1 – 30 days of receipt. Should this delay occur, we unfortunately do not have the authority or ability to make any changes to or expedite your order and are not responsible for the timeframe. Please feel free to contact your customs authority for more information.
Pricing: Your shipping price will vary depending on the weight and value of the package. We are not responsible for any additional cost(s) that may be incurred by customs or international postal services. Please feel free to contact your customs authority for more information.
III. HAZARDOUS MATERIALS SHIPPING
Certain items, including aerosol sprays and alcohol-based products are considered Hazardous Materials (HazMat) when in transit and are required by the U.S. Department of Transportation to be shipped by Ground-only transport, due to Federal Regulations. For these shipments, we can ship via USPS Standard Service within the continental United States.
Full and complete payment for products and services must be received before products are shipped or services are rendered. Nalu Koa currently accepts credit card payments by Visa and MasterCard. Debit cards featuring the Visa or MasterCard logo are also accepted. Orders totaling over $500.00 USD must be shipped to your credit card billing address. If this is not feasible, you will be asked to provided a photocopy of your credit card along with valid photo identification via fax or email in order to ship to different address.
1. PayPal™: At the present time, Nalu Koa does not offer PayPal™ as a payment option.
2. Checks & Money Orders: We regret that at this time, Nalu Koa does not accept payments via check or money order.
Due to the nature of the product, we are not able to accept returns. All sales are final. If the product you receive is damaged, please contact us via email at email@example.com or by phone at 808 214-6549 for instructions to receive a replacement. Your satisfaction with our products is very important to us and if you are unhappy with one of our products for any reason, we would like to know about it.
Only damaged products purchased directly from Nalu Koa, whether by website or telephone order, may be returned to us. If you have purchased Nalu Koa products through one of our distributors, please contact them for information regarding their return policy.
SALES TAX & CUSTOMS FEE
International Customers please note that you will be responsible for any and all customs fees, taxes, tariffs or duties levied by your government. Please be aware that these fees will usually be collected by the shipping agency upon delivery. Please note that we are unable to fulfill any request to declare your package for any value other than the total value paid at check out.
TERMS AND CONDITIONS
PERSONAL IDENTIFICATION INFORMATION
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a formrespond to a survey and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
WEB BROWSER COOKIES
HOW WE USE INFORMATION
nalu koa collects and uses Users personal information for the following purposes:
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
HOW WE PROTECT YOUR INFORMATION
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.